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Shipping Policy

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We are committed to delivering your orders promptly, discreetly, and securely. Please read our Shipping Policy carefully to understand our guidelines regarding delivery responsibilities and order fulfillment.

 

1. Discreet Packaging

All orders are packed in plain, unbranded packaging to ensure your privacy. No product names, brand names, or shop information will be visible on the outside of the parcel.

 

2. Delivery Options

We currently offer the following delivery methods:

  • Same-Day Delivery (cut-off time applies)

  • Next-Day or Scheduled Delivery (depending on your location and time of purchase)

Delivery availability and timing may vary based on your area.

 

3. Customer Responsibility

To ensure a smooth and fast delivery, customers must be reachable and available at the provided delivery address and contact number.

  • For same-day deliveries, it is your responsibility to be available to receive the item at the specified time.

  • The courier will make reasonable attempts to contact you via the number you provide.

  • If the delivery fails due to unanswered calls, incorrect address, or customer unavailability, we will not issue a refund nor resend the item free of charge.

We do not shoulder failed deliveries resulting from the customer being unresponsive or unreachable.

 

4. Failed Delivery Attempts

If the delivery is unsuccessful due to reasons mentioned above, the item may be returned to us or disposed of by the courier (depending on the courier's policy). In such cases:

  • No refunds or replacements will be issued.

  • Re-delivery may be arranged at the customer's expense, subject to availability.

 

5. Shipping Rates

Shipping fees are calculated at checkout based on your location and delivery method. These fees are non-refundable, even in cases of failed delivery.

 

6. Order Tracking & Updates

Once your order has been processed, you will receive a confirmation via email or SMS (when applicable). For same-day orders, our team or delivery partner may contact you directly to coordinate.

 

7. Contact Us

For any questions or concerns about your delivery, please reach out to us immediately at cruzstella297@gmail.com.

 

Your cooperation ensures fast, secure, and smooth delivery.
Thank you for understanding and supporting our commitment to discretion and efficiency at our shop.

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